Measure the work before and after. Separate time released, better service and cash savings. Build the business case on evidence your team can test.
A field study of more than 5,000 customer support agents reported approximately 14% higher productivity, measured as issues resolved per hour. Gains varied with experience and skill.
It suggests a useful pilot: approved answer assistance, measured alongside quality and escalations.
Read the NBER summary ↗Microsoft reported that Vodafone’s initial trial found around three hours saved per person per week, across tasks such as drafting, meeting summaries and finding information.
This is reported trial evidence. It is not a forecast for every team or a cash-saving guarantee.
Read the original story ↗Adjust the assumptions. This estimates capacity value, not guaranteed savings or a consultancy quote. Your inputs stay in this browser.
Time reduction and adoption are assumptions to validate in a pilot. Cost inputs are illustrative, exclude VAT and are not OliveSky prices. Hours × people × reduction × adoption × weeks gives annual hours released.
Released time becomes cash savings only if it reduces paid overtime, contractor spend or other actual costs. Payback assumes the full benefit from launch and excludes ramp-up, disruption and financing.
Build your business case ↗Illustrative scenarios using explicit assumptions. Figures are gross annual time value before software, delivery, support and adoption costs.
Validate extraction accuracy, exception handling and review time.
2,000 invoices per month × 4 minutes saved = about 133 hours per month. At £25 per hour, that is £40,000 in annual capacity value.
IllustrativeInclude specialist review, corrections and the quality of the final proposal.
30 proposals per month × 1.5 hours saved × £40 per hour = £21,600 annual capacity value.
IllustrativeTest retrieval accuracy, source permissions and actual staff use.
25 people × 1 hour saved per week × 46 weeks × £30 per hour = £34,500 annual capacity value.
IllustrativeWe’ll help you decide what to automate, where to improve efficiency and how to measure the results.
